Epley First-Tuesday^® Webinars

Each month, company president Stephen Epley addresses a key topic in a highly focused webinar that includes an interactive question-and-answer session. Participants learn how to deal with challenging customer issues such as the finer points of customer loyalty, competitive wins and losses, or understanding badly damaged customer relationships.

The webinars are scheduled for the first Tuesday of each month at 1 p.m. (Central Standard Time), and last about 50 minutes. Register now.

First-Tuesday^® Webinars include:

• February 3--Reinventing Customer Research
• March 3--Customer Intimacy and Market Research
• April 7--Understanding Customer Retention
• May 5--Understanding Lost Customers
• June 2--Understanding Customer Needs
• July 7--Understanding How Customers Define Value
• August 4--Understanding Customer Satisfaction
• September 1--Becoming a Consultant to your Clients
• October 6--Understanding Customer Loyalty
• November 3--The Science of Customer Relationships

Please note that webinars on any of these topics are also available on demand--whenever it is convenient for you. We merely select one, in particular, to showcase each month. Steve is more than happy to conduct a webinar via Webex or an audio teleconference, or hold a more interactive session with you and/or your team at your place of business.

If you have any questions or would like to schedule a webinar, please contact Doug Smith, our Director of Client Services, by calling 319-626-2567 or by sending him an email.